**Starting from prices based on 3 users with network and server or cloud services.
Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
Simply put, New Wave IT Consulting managed IT services means we take care of your entire information technology requirements. We manage all your hardware and software sourcing, installation, technical support, and IT needs. It also means New Wave acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
We work with each client to establish specific expectations. Service level agreements specify clear response times.
Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Here at New Wave we like to keep it simple. Managed IT Service contracts start with a minimum 12 month commitment and then continue on a 30 day rolling contract after that.
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs. See our price table above.
No problem! We offer scalable solutions that can be tailored to meet your specific needs. New Wave IT is also part of the Apple Consultants Network and can offer solutions based around Apple devices including Macs, iPhone & iPad.
Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customise each service package for your unique business, so you only pay for what you need. New Wave serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost.
We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually? We will support you.
