I’ve worked in the IT support industry for the past 15 years as a technician and consultant providing solutions for Microsoft Windows and Apple systems. I have strong, effective technical skills and have many years of experience in technical problem solving, server management, configuration, disaster prevention and recovery strategy planning for clients. I have a solid knowledge of network and telecoms solutions including ADSL & fiber broadband, Wi-Fi, gateways and firewalls.
I believe that clear communication is the key to success for clients and myself. Explaining IT products and services at the correct level for the audience keeps everyone interested and involved. Good communication delivers better results.
- Providing 1st, 2nd & 3rd Line IT Support.
- Providing IT support for business, education and consumer clients.
- Implementation and support of Microsoft & Apple Mac clients.
- Microsoft Office 365 deployment, migration, management and support.
- Deployment, management and support of Microsoft Windows servers, MS Server 2003-2016, Exchange 2003-2010.
- Deployment, management and support of Apple Mac servers, Xserve & RAID.
- Installation & management of other solutions inc. Kerio Connect, Apache
- Active Directory & Open Directory Integration and Support.
- Design and implementation of networking infrastructures including Wi-Fi, VLAN and firewalls.
- Cloud and hosted services including Office 365, Dropbox Business, Hosted VoIP.